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How to Solve Maintenance Inconveniences on Short Notice and Be Successful in the STR Business 

 

In the Short-Term Rental (STR) business, unexpected maintenance issues can arise at any time, potentially disrupting the guest experience and harming your reputation. Handling these challenges swiftly and efficiently is crucial to maintaining high guest satisfaction and ensuring the success of your STR business. Here’s how you can solve maintenance Inconveniences on short notice and be Successful in the short term rental business.

 

1. Have a Reliable Network of Service Providers

  • Build relationships with local professionals:  Establish connections with trusted plumbers, electricians, cleaners, and handymen who can respond quickly to urgent calls.

  • Negotiate quick-response agreements:  Ensure your service providers prioritize your property by setting up pre-arranged agreements or retainer fees.

  • Use apps and platforms:  Utilize services like TaskRabbit, Thumbtack, or local apps for quick access to emergency help.

 

2. Implement Preventive Maintenance 

  • Regular inspections: Conduct routine checks on plumbing, HVAC systems, appliances, and other critical areas to catch issues before they become emergencies.

  • Create a maintenance checklist: Use a detailed checklist to keep track of what needs regular attention, ensuring nothing is overlooked.

  • Seasonal preparation: Prepare your property for seasonal changes by inspecting roofs, gutters, heating, or cooling systems, and addressing potential issues in advance.

 

 3. Keep Essential Tools and Supplies on Hand

  • Stock basic supplies: Have essential items like light bulbs, batteries, basic tools, and cleaning supplies on hand for quick fixes.

  • Install easy-to-use solutions: Use smart devices that alert you to potential problems (e.g., water leak detectors) so you can act quickly.

  • Maintain a property manual: Have a property manual that outlines how to handle minor repairs, which you or your guests can reference in an emergency.

 

 4. Communicate Transparently with Guests 

  • Immediate notifications: If a maintenance issue arises during a guest's stay, inform them immediately and provide an estimated timeline for resolution.

  • Offer solutions: For major issues, offer alternatives such as a partial refund, relocation assistance, or complimentary services like a free night’s stay.

  • Apologize and follow up: Always apologize for the inconvenience and check in after the repair to ensure the guest is satisfied.

 

 5. Use Technology to Your Advantage 

  • Property management software: Implement software that helps track maintenance schedules and alerts you when something needs attention.

  • Remote monitoring tools: Invest in devices like smart thermostats and door sensors that allow you to monitor the property remotely and take action before small issues escalate.

  • Service apps: Use apps that allow guests to report issues directly, streamlining communication and allowing for a quicker response.

 

 6. Plan for Emergencies 

  • Emergency contact list: Maintain an up-to-date list of emergency contacts, including local service providers, utilities, and nearby emergency rooms.

  • Backup service providers: Have more than one provider for critical services like plumbing or electrical work to ensure you always have help available.

  • Insurance coverage: Ensure your property insurance covers emergency repairs and service disruptions to mitigate financial loss.

 

Maintenance issues are inevitable in the STR business, but how you handle them can make or break your success. By building a reliable network of service providers, implementing preventive maintenance, using technology, and maintaining clear communication with guests, you can address problems swiftly and maintain a stellar reputation. Remember, the key to overcoming maintenance inconveniences is preparation, quick response, and a commitment to guest satisfaction.

 

This approach provides actionable strategies for STR operators to handle maintenance emergencies effectively, ensuring minimal disruption to guests and preserving the success of the business.


Thanks for reading

Let’s make your STR goals a reality!

 

HiveNB Commercial Director


HiveNB - Property Management Services

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